COMPLAINT POLICY

COMPLAINT POLICY OF CARLIGHT

There may be times where CARLIGHT does not meet your expectations. In these circumstances we encourage you to let us know. We are committed to learning from your experiences as it will help us to continually improve the products we deliver.

CARLIGHT has a structured approach to resolving complaints.

1. Send Complaint

If you are dissatisfied with a product or service provided by us, you can lodge a
complaint with us.

Please include in your complaint the following details:
(a) your name and contact details;
(b) the nature of the complaint;
(c) details of any steps you have already taken to resolve the complaint;
(d) details of conversations you may have had with us that may be relevant to
your complaint and;
(e) copies of any documentation which may be relevant.

Please send your complaint to info@carlight.com.au

2. Evaluation

We will take note of what information you provide to us. This information will be passed on to the appropriate department of CARLIGHT to deal with the complaint. We are committed to resolving your complaint within a timely manner.

3. Response

We will keep in touch with you during the process. If you require support, please email info@carlight.com.au. Once we have finalised your complaint, we will advise you of our findings and any action we have taken.